| | 29 | |
| | 30 | == Support resources (requires active access code): == |
| | 31 | |
| | 32 | * Submit a support ticket using a web form |
| | 33 | * Automatically checks support subscription |
| | 34 | * Prompts for relevant debugging info |
| | 35 | * Automatically creates a ticket in OTRS |
| | 36 | * Ticket tagged with support category (shows up on proper engineer’s dashboard) |
| | 37 | * Offers quicker response times than email, because of the first 2 points |
| | 38 | * Send an email to support@barrett.com |
| | 39 | * Automatically creates a ticket in OTRS |
| | 40 | * Filed in an “Unverified” folder in OTRS until their subscription is verified |
| | 41 | * Call us |
| | 42 | * Receptionist has a simple web interface to check subscription status quickly |
| | 43 | * Engineer creates a new ticket in OTRS |
| | 44 | * Download/view the latest |
| | 45 | * Software installers |
| | 46 | * Video tutorials |
| | 47 | |
| | 48 | === Support subscription benefits: === |
| | 49 | * Unlimited phone/email support |
| | 50 | * Guaranteed response within 1 business day |
| | 51 | * Code review service |
| | 52 | * Free parts/labor for repairs |
| | 53 | * Free shipping (back to customer) for RMAs |
| | 54 | * Discounted pricing on additional hardware purchases/upgrades |
| | 55 | * Access to the latest software installers and support videos |
| | 56 | |
