Support Resources

Publicly Available:

• Documents
  • Datasheets: ​ WAM ​ BarrettHand ​ Force/Torque Sensor
  • Applications / success stories
  • Grant proposal persuasive text
  • Features and benefits: ​ WAM ​ BarrettHand
  • Specifications: ​ WAM ​ BarrettHand
  • Shelled models: ​ WAM ​ BarrettHand
  • System component list WAM BarrettHand
  • Third-party publications
• Academic papers
• News reports, articles
  • ​ Press releases, ​ event calendar
  • ​ Sales/support channels (distributors)
• Videos
  • ​ BarrettHand
  • ​ WAM
  • ​ Barrett Technology on YouTube
  • DVD clips
  • Tradeshow and other event clips
  • Demonstration footage
  • Customer research/applications
  • Television spots
• ​ Image library (DAlbum)
• Software
  • Source code
  • Changelog (RSS/Atom)
  • Third-party resources
• ​ Mailing Lists

Require Active Access Code:

• Submit a support ticket using a web form
  • Automatically checks support subscription
  • Prompts for relevant debugging info
  • Automatically creates a ticket in OTRS
  • Ticket tagged with support category (shows up on proper engineer’s dashboard)
  • Offers quicker response times than email, because of the first 2 points
• Send an email to support@…
  • Automatically creates a ticket in OTRS
  • Filed in an “Unverified” folder in OTRS until their subscription is verified
• Call us
  • Receptionist has a simple web interface to check subscription status quickly
  • Engineer creates a new ticket in OTRS
• Download/view the latest
  • Software installers
  • Video tutorials

Support subscription benefits:

• Technical support via phone/Skype/email (up to 80 hours)
  • Typical response within 1 business day
• Free parts/labor for repairs
• Free shipping (back to customer) for RMAs
• Discounted pricing on additional hardware purchases/upgrades
• Access to the latest software installers and support videos