Support Resources
Publicly Available:
- Documents
- Datasheets
- Applications / success stories
- Grant proposal persuasive text
- Features and benefits
- Specifications
- Shelled models
- System component list
- Third-party publications
- Academic papers
- News reports, articles
- Press releases, event calendar
- Sales/support channels (distributors)
- Videos
- DVD clips
- Tradeshow and other event clips
- Demonstration footage
- Customer research/applications
- Television spots
- Image library (DAlbum)
- Software
- Source code
- Changelog (RSS/Atom)
- Third-party resources
- Mailing Lists
- Forum
Require Active Access Code:
- Submit a support ticket using a web form
- Automatically checks support subscription
- Prompts for relevant debugging info
- Automatically creates a ticket in OTRS
- Ticket tagged with support category (shows up on proper engineer’s dashboard)
- Offers quicker response times than email, because of the first 2 points
- Send an email to support@…
- Automatically creates a ticket in OTRS
- Filed in an “Unverified” folder in OTRS until their subscription is verified
- Call us
- Receptionist has a simple web interface to check subscription status quickly
- Engineer creates a new ticket in OTRS
- Download/view the latest
- Software installers
- Video tutorials
Support subscription benefits:
- Unlimited phone/email support
- Guaranteed response within 1 business day
- Code review service
- Free parts/labor for repairs
- Free shipping (back to customer) for RMAs
- Discounted pricing on additional hardware purchases/upgrades
- Access to the latest software installers and support videos
Download in other formats:
